792
Total Calls
94.1/100
Avg QA Score
78.7/100
Avg Compliance
92.7%
Avg Confidence
792
Pending Review
15180
PII Replacements
792
Live LLM Evaluations
0
Local Fallback
QA Score Trend (Last 10 Calls)
Risk Distribution
Sentiment Split
Agent Leaderboard (Avg QA Score)
Application Agents
Batch Ingestion Agent
RUNNING
Reads transcript files and drives the pipeline
Processed: 827
PII Redaction Agent
IDLE
Strips all PII before LLM sees any data
Processed: 830
LLM Evaluation Agent
RUNNING
Sends evidence to NVIDIA LLM for scoring
Processed: 829
Risk Routing Agent
IDLE
Applies safety overlay and routing policy
Processed: 829
Human Review Agent
HUMAN
Real human reviewer — all final decisions made here
Pending: 792
Recent Calls
View All
| Transcript ID | Agent | Scenario | QA | Compliance | Confidence | Risk | Model | Status |
|---|---|---|---|---|---|---|---|---|
| TR-000776 | Jamie | Fraud | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000775 | Casey | Legal Threat | 96 | 100 | 100% | HIGH | Live | Pending |
| TR-000774 | Casey | Unauthorized Transaction | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000773 | Skyler | Overdraft Dispute | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000772 | Morgan | Mortgage Payment Extension | 96 | 80 | 95% | HIGH | Live | Pending |
| TR-000771 | Jordan | Fraud | 80 | 70 | 90% | HIGH | Live | Pending |
| TR-000770 | Avery | Legal Threat | 96 | 100 | 100% | HIGH | Live | Pending |
| TR-000769 | Morgan | Unauthorized Transaction | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000768 | Riley | Overdraft Dispute | 96 | 90 | 95% | HIGH | Live | Pending |
| TR-000767 | Skyler | Mortgage Payment Extension | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000766 | Taylor | Fraud | 96 | 100 | 100% | HIGH | Live | Pending |
| TR-000765 | Taylor | Legal Threat | 96 | 100 | 100% | HIGH | Live | Pending |
| TR-000764 | Morgan | Unauthorized Transaction | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000763 | Riley | Overdraft Dispute | 96 | 90 | 95% | HIGH | Live | Pending |
| TR-000762 | Avery | Mortgage Payment Extension | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000761 | Jamie | Fraud | 80 | 70 | 90% | HIGH | Live | Pending |
| TR-000760 | Jamie | Legal Threat | 96 | 100 | 100% | HIGH | Live | Pending |
| TR-000759 | Morgan | Unauthorized Transaction | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000758 | Morgan | Overdraft Dispute | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000757 | Riley | Mortgage Payment Extension | 96 | 80 | 95% | HIGH | Live | Pending |