316
Total Calls
94.1/100
Avg QA Score
78.1/100
Avg Compliance
92.6%
Avg Confidence
316
Pending Review
6056
PII Replacements
316
Live LLM Evaluations
0
Local Fallback
QA Score Trend (Last 10 Calls)
Risk Distribution
Sentiment Split
Agent Leaderboard (Avg QA Score)
Application Agents
Batch Ingestion Agent
IDLE
Reads transcript files and drives the pipeline
Processed: 351
PII Redaction Agent
IDLE
Strips all PII before LLM sees any data
Processed: 353
LLM Evaluation Agent
IDLE
Sends evidence to NVIDIA LLM for scoring
Processed: 353
Risk Routing Agent
IDLE
Applies safety overlay and routing policy
Processed: 353
Human Review Agent
HUMAN
Real human reviewer — all final decisions made here
Pending: 316
Recent Calls
View All
| Transcript ID | Agent | Scenario | QA | Compliance | Confidence | Risk | Model | Status |
|---|---|---|---|---|---|---|---|---|
| TR-000300 | Riley | Legal Threat | 96 | 100 | 100% | HIGH | Live | Pending |
| TR-000299 | Riley | Unauthorized Transaction | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000298 | Avery | Overdraft Dispute | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000297 | Jamie | Mortgage Payment Extension | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000296 | Jordan | Fraud | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000295 | Jordan | Legal Threat | 96 | 100 | 100% | HIGH | Live | Pending |
| TR-000294 | Casey | Unauthorized Transaction | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000293 | Jordan | Overdraft Dispute | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000292 | Jamie | Mortgage Payment Extension | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000291 | Morgan | Fraud | 80 | 70 | 90% | HIGH | Live | Pending |
| TR-000290 | Jordan | Legal Threat | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000289 | Skyler | Unauthorized Transaction | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000288 | Riley | Overdraft Dispute | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000287 | Morgan | Mortgage Payment Extension | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000286 | Jamie | Fraud | 80 | 70 | 90% | HIGH | Live | Pending |
| TR-000285 | Skyler | Legal Threat | 96 | 100 | 100% | HIGH | Live | Pending |
| TR-000284 | Jamie | Unauthorized Transaction | 96 | 70 | 90% | HIGH | Live | Pending |
| TR-000283 | Riley | Overdraft Dispute | 96 | 100 | 100% | HIGH | Live | Pending |
| TR-000282 | Casey | Mortgage Payment Extension | 96 | 90 | 95% | HIGH | Live | Pending |
| TR-000281 | Jamie | Fraud | 96 | 70 | 90% | HIGH | Live | Pending |